General Conditions / FAQ

HOW TO BOOK YOUR TRIP IN 3 EASY STEPS:

Step 1

Please send the full names of participants, date of birth, passport number and flights details including flight number.

Step 2

Brasil Planet, after making reservations of hotels and excursions, will require you to make the payment of the advance payment through bank transfer or credit card.

Step 3

Brasil Planet will issue the voucher of your trip and send by e-mail.
At this point your trip is confirmed, you just have to go !!!

THESE ARE OUR MODALITY OF PAYMENT:

Credit Cards VISA, MASTERCARD, AMERICAN EXPRESS:

Advance payment 20% upon confirmation of booking and the remainder 10 days before your departure.
If you wish to pay by credit card, you will need to completely fill out the form available at the bottom of the page send it back signed via e-mail or by fax.

Bank Transfer:

Advance payment 20% upon confirmation of booking and the remainder 10 days before your departure to the account specified below:

Banco do Brasil Agencia di São Luis, Jaracaty.
Beneficiary: F CATALANI AGENCIA DE TURISMO
Agency: 1611-X Conta Corrente: 35369-8
Swift Code: BRASBRRJBHE
Format Code : 0011611X0000353698
IBAN : BR5000000000016110000353698C1
CNPJ: 09.582.570/0001-01

Payment in Cash:

Advance 20% at the moment of booking using Credit Cards or Bank Transfer and the remainder you can pay at your arrival in Sao Luis.
REMEMBER, FOR PAYMENTS IN CASH WE OFFER 5% DISCOUNT.


Cancel and Restitution

In respect to current legislation Embratur (Ministry of Tourism) nº 161 of August 9, 1985, on total travel price will be refunded a percentage equal to:
- 90% up to 30 days before the start of the trip.
- 80% from 21 to 30 days before the start of the trip.
- 0% to 80% less than 20 days before the start of the journey.
OBS: For payments related to the Carnival and New Year, do not make refunds.


Forms and conditions

Click the link below to download the forms and the travel contract.
In case of payment through credit cards, you will need to fill the form completely and return it signed by e-mail or fax.


Form to payment by credit card MasterCard, Visa, American Express and Diners.


Travel Contract


FAQ´S

Are trips daily or do they have fixed dates?

Our trips are daily so you can choose without worrying about pre-determined days.

Is this a group or individual itinerary?

Our itineraries are individual; therefore you can choose the best dates for your trip and can personalize your itinerary to make your trip unique. Our formula for keeping costs low is sharing vehicles with other participants who have the same transfer or excursion, and are interested in splitting the cost among other people, enabling a better price. We can conclude by saying that the itinerary in question is not the classic group tour where you’re going take the same trip with the same people from beginning to end.

What kinds of vehicles are used and how many people are we going to have to share them with?

There are several different vehicles and boats that we use to carry out our trips. In the itinerary that you just finished reading on the previous page, you can find vehicle icons containing photos, information and capacity for each vehicle or boat. All you have to do is move the mouse cursor over the vehicle icons in order to show them.

Is this itinerary appropriate for kids?

In our opinion, adventure itineraries are not appropriate for children under 5 years old for various reasons. Consider that our excursions, which require long walks that can be challenging for a child, can have climatic conditions such as very intense sunsets and strong winds blowing sand from the dunes. In the end, the majority of our vehicles are not equipped with child seats.

Can even you pick us up at the airport at night or on weekends?

Certainly, if your itinerary starts at the airport, we’ll pick you up regardless of the time of day or night, even weekends.

What happens when an airline changes a flight ?

Unfortunately, Airlines frequently change flight schedules. It’s worth remembering that these decisions are made unilaterally by Airlines and Brasil Planet doesn’t have any power to reverse such decisions; in a situation like this, the possible alternatives are offered by Airlines and we at Brasil Planet, as organizers of your trip, will do our best to adjust your itinerary according to your new flights, and trying as much as possible not leave out anything from the initial itinerary. Ultimately, we’d like to clarify that the cost of any changes made after ticket issuance, as well as cancellation and refund policies, are solely determined by the airlines.

How do you make a reservation with Brasil Planet?

Making a reservation with Brasil Planet is very fast. We can sum it up in three simple steps: Step 1: Please send the full names of participants, date of birth, passport number and flights details including flight number. Step 2: Brasil Planet, after making reservations of hotels and excursions, will require you to make the payment through bank transfer or credit card. Step 3: Brasil Planet will issue the voucher of your trip and send by e-mail. At this point your trip is confirmed, you just have to go !!!

What happens if I decide to cancel the trip?

In accordance with regulatory deliberation 161 of August 09, 1985 of Embratur, the percentage value to be refunded is: - 90% up to 30 days before the trip. - 80% from 21 - 30 days before the trip. - 0% - 80%, less than 20 days before the trip. Note: Except New Year’s Eve, Carnaval and other holidays.

Should I purchase trip cancellation insurance?

Our advice is to always choose trip cancellation insurance because nobody can predict the future, and with insurance, you’ll be refunded the cost of the trip in the case of cancellation.